Shipping policy

Thank you for shopping with Soft Girl Collective. We appreciate your support and want to ensure you understand how our shipping process works.

Order Processing

All items at Soft Girl Collective are made to order and fulfilled through trusted third-party production partners, including Printify.

Please allow 2–5 business days for order processing before your item ships. Processing times may vary slightly during holidays or high-volume periods.

Shipping Timeframes

Once your order has been processed and shipped, estimated delivery times are as follows:

Standard Shipping: 5–10 business days

Total Estimated Delivery Time: 7–15 business days (processing + shipping)

Shipping times may vary depending on your location, carrier delays, or seasonal demand.

Shipping Locations:

We currently ship to:

United States

International shipping availability may be added in the future.

Tracking Information

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update after shipment.

Shipping Delays

Soft Girl Collective is not responsible for shipping delays caused by:

Carrier delays

Weather conditions

Incorrect or incomplete shipping addresses

Holiday surges

Please double-check your shipping details at checkout to avoid delays.

Lost or Stolen Packages

Soft Girl Collective is not responsible for lost or stolen packages once marked as delivered by the carrier.

If your package is marked delivered but not received, we recommend:

Checking with neighbors or your local post office

Contacting the shipping carrier directly

Incorrect Address

If an incorrect address is provided at checkout, Soft Girl Collective is not responsible for replacement or reshipment costs.

Questions or Support

If you have any questions about shipping, please contact us at:
thesoftgirlcollective@gmail.com

We will do our best to help with any shipping-related concerns 🤍

Important Notes

Orders cannot be canceled or modified once production has begun.

Shipping timeframes are estimates and not guaranteed.