Refund policy

Refund Policy

Thank you for shopping with Soft Girl Collective. Please read our refund policy carefully before completing your purchase.

Physical Products (Apparel & Gifts)

All sales are final.
We do not offer refunds, returns, or exchanges on physical products.

Due to the nature of our items, we cannot accept returns for:

-Incorrect size selection

-Change of mind

-Color or style preference

-Holiday or seasonal items

We encourage customers to review product descriptions, sizing details, and policies carefully before purchasing.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery.

Email: thesoftgirlcollective@gmail.com

Please include:

-Your order number

-Clear photos of the issue

We will review the concern and do our best to assist with a replacement if applicable.

Digital Products (Downloads & Digital Files)

All digital product sales are final and non-refundable.

Due to the instant access and downloadable nature of digital products, we do not offer refunds, exchanges, or cancellations once a digital product has been delivered or accessed.

Please ensure all product details are reviewed carefully before purchase.
If you experience any issues accessing your digital files, please contact us and we will assist.

Questions or Support

If you have any questions or concerns, please reach out to us at
thesoftgirlcollective@gmail.com, and we will do our best to help with the problem.

We are happy to assist prior to purchase to ensure you feel confident in your order 🤍

Additional Notes

-Soft Girl Collective reserves the right to refuse refunds or exchanges that do not meet policy guidelines.

-Policy applies to all purchases unless otherwise stated.